Insurance CSR (Voice) | Bridgetowne | Up to ₱23K | Dayshift | 1 Yr BPO Experience

Insurance Customer Service Representative (Voice) | Bridgetowne | Up to ₱23K | Dayshift | 1 Yr BPO Experience 

*Company:* WNS

*Location:* Bridgetowne, Quezon City - Onsite

*Account:* Insurance

*Job Type:* Full-time | Voice Account

*Salary:* Up to ₱23,000 Package

*Schedule:* Dayshift

*Work Setup:* Onsite

Job Overview

We are hiring Customer Service Representatives for our Insurance Account in Bridgetowne. You will handle inbound voice calls for an Insurance client, assisting policyholders with policy inquiries, claims assistance, coverage questions, and general customer support.

This is a perfect role for experienced BPO professionals who want a stable, Dayshift account with work-life balance - no night shift.

Key Responsibilities

- *Customer Support:* Handle inbound calls from policyholders regarding insurance policies and services

- *Policy Assistance:* Assist customers with policy details, coverage, billing, and updates

- *Claims Support:* Guide customers through claims process and requirements

- *Issue Resolution:* Resolve customer concerns efficiently and escalate when needed

- *Documentation:* Accurately document customer interactions and update records

- *Compliance:* Follow client policies, data privacy, and quality standards

- *Performance Targets:* Meet KPIs including CSAT, AHT, Quality, and Attendance

Qualifications

- *Education:* Senior High School Graduate OR Completed 2nd Year College

- *Experience:* At least 1 Year BPO Experience (required)

- *Communication:* Good English communication skills, both verbal and written

- *Skills:* Strong customer service orientation, problem-solving skills, and computer literacy

- *Work Setup:* Willing to work onsite in Bridgetowne, Quezon City

- *Schedule:* Willing to work Dayshift schedule

What We Offer

- *Competitive Salary:* Up to ₱23,000 Package

- *Dayshift Schedule:* Better work-life balance - no graveyard shift

- *Benefits:* HMO, Paid Leaves, and Government Mandated Benefits

- *Career Growth:* Training, coaching, and promotion opportunities

Stable Account:* Long-term Insurance client

- *Supportive Environment:* Team-based culture with on-floor support