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GRATITUDE INC
APAC · AFRICA · U.S.A

IT Business Analyst

23 Views 1 day ago
Experience 5–10 Year(s)
₱
Salary ₱ 52 – 80K p.m
Location Manila, Davao, Cebu Central Visayas
6 candidate(s) already applied

Job Description

WORK SETUP: Hybrid – Taguig / Cebu / Davao

WORK SCHEDULE: Flexible to work on a shifting schedule if business asks (weekends, night shift, holidays)

SALARY: ₱52,000 – ₱73,000 package

START DATE: ASAP

Role Overview

We are seeking an IT Business Analyst to support IT, digital transformation, and business process improvement projects. You will work with cross-functional teams, engage stakeholders, and deliver insights to clients, executives, and technical audiences.


Key Responsibilities

Work on IT, digital transformation, or business process improvement projects


Apply Agile and Waterfall methodologies


Engage in cross-functional and stakeholder management activities


Deliver excellent storytelling and presentations to clients, executives, and technical audiences


Support productizing AI/ML and agentic systems in healthcare operations (preferred)


Perform data analytics and reporting (preferred)


Support change management and process automation initiatives (preferred)


Required Qualifications

Graduate or Master's Degree with 5 years in Information Technology, Computer Science, Engineering – required


At least 2+ years in US healthcare (CPO/BPO, payer, provider, or health tech) – required


Experience working on IT, digital transformation, or business process improvement projects – required


Experience in Agile and Waterfall methodologies – required


Exposure to cross-functional and stakeholder management activities


Excellent storytelling and presentation skills


Preferred Qualifications

PMP, PRINCE2, Agile/Scrum Certifications, ITIL, and Lean Six Sigma


Familiarity with productizing AI/ML and agentic systems in healthcare operations


Data analytics and reporting experience


Change management exposure


Process automation experience


Why Join?

Competitive salary: ₱52,000 – ₱73,000 package


Hybrid work setup – work-life balance


Multiple site options: Taguig, Cebu, or Davao


Career growth in IT business analysis and healthcare


Dynamic and supportive team environment



Key Skills

3 Skills
Agile Business Storytelling Waterfall

Role Specifications

Role
Business/EDP Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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