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IT Service Desk

Gratitude Inc
422 Views
1 month ago

IT Service Desk

3-5 Year(s)
40 - 45 Thousand p.m
Manila (Makati, Ortigas, Pasay City, Pasig, Taguig)
Manila (Makati, Ortigas, Pasay City, Pasig, Taguig)

Job Description

Key Skills

Service Desk

1 candidate(s) have already applied for this Job. Apply now

IT Service Desk



Work Setup: Onsite in Pampanga or BGC Taguig

Work Schedule: Shifting (Day or Night shifts)

Budget: Up to ₱45,000



Essential Responsibilities and Duties:




  • Provide first and second-line investigation and diagnosis.

  • Resolve and close incidents/service requests following Service Desk procedures and timelines.

  • Escalate unresolved incidents/service requests within agreed timescales.

  • Log all incident/service request details according to procedures.

  • Maintain clear communication with clients regarding incident progress.

  • Ensure tickets are updated regularly until resolution.

  • Manage, prioritize, and document incoming support requests (phone, email, chat, or in-person).

  • Quickly and efficiently resolve technical issues.

  • Install and configure necessary software to meet end-user needs.

  • Escalate serious issues to relevant teams.

  • Ensure optimal network performance.

  • Perform system updates, maintenance, and tests to prevent service interruptions.

  • Monitor and report on Service Desk tickets.

Role

Any Other

Timings

Night Shift (Permanent)

Industry

IT-Hardware & Networking

Work Mode

Work from office

Functional Area

Any Other

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MyGlit Jobs |  Jobs |   IT Service Desk in Mumbai & Delhi

Joshua Ibewuike

Recruiter - Gratitude Inc

NA, nigeria

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500+ Posts

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