KYC Quality Check Supervisor / Regulatory Compliance Senior Analyst (CL10)

Gratitude Inc

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1 day ago

KYC Quality Check Supervisor / Regulatory Compliance Senior Analyst (CL10)

3-5 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Analytical Leadership KYC Strong Communication Skills (Verbal and Written)) Strong knowledge in Regulatory Compliances Problem-Solving Skills Anti Money Laundering (AML)

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Job Title: KYC Quality Check Supervisor / Regulatory Compliance Senior Analyst (CL10)

Location: Uptown Bonifacio Tower 3, BGC, Taguig, Philippines

Work Setup: 100% Onsite

Shift: Night Shift | Weekends Off

Experience Required: 3–5 Years (KYC) + Minimum 1 Year Team Lead/Supervisory Experience

Job Description

We are looking for an experienced KYC Quality Check Supervisor / Regulatory Compliance Senior Analyst to lead a team of KYC Analysts and ensure high-quality delivery, compliance, and operational excellence. The ideal candidate will have strong leadership skills, extensive KYC experience, and the ability to manage team performance while maintaining service level agreements (SLAs).

Key Responsibilities

Lead and manage a team of KYC Analysts.
Monitor team performance, productivity, quality, and SLA adherence.
Review and approve complex or high-risk KYC cases.
Conduct daily team huddles, coaching sessions, and performance reviews.
Support analyst development through mentoring and training.
Collaborate with Quality Control teams to improve processes and reduce defects.
Manage attendance, adherence, and workforce capacity.
Identify operational risks and escalate issues with recommended solutions.
Support reporting, root cause analysis, and weekly business reviews.
Coordinate onboarding and training activities for new team members.

Qualifications

Bachelor's degree or equivalent qualification.
3–5 years of relevant KYC experience.
Minimum 1 year of Team Lead/Supervisory experience managing a team.
Strong knowledge of KYC, AML, and Regulatory Compliance processes.
Excellent leadership, communication, analytical, and problem-solving skills.
Willing to work 100% onsite in BGC, Taguig.
Comfortable working Night Shift with Weekends Off.
Applicants must already have the legal right to live and work in the Philippines.
Candidates with an active or recent Accenture application are not eligible.

Recruitment Process

Resume Screening
CV Review
Client Review
Final Selection

Mandatory Questionnaire

Please complete the questionnaire before submitting your application.

Questionnaire Link: https://myglit.com/lateral/cref/9b0fe1db43

Note: Filling out this questionnaire is mandatory. Applications submitted without the completed questionnaire will not be considered for further processing.

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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