Manager Operations (Senior Manger Level
Gratitude IncManager Operations (Senior Manger Level
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Manager (Sr. Manager level)
Account: Content Moderation
Work location/Set up: Onsite/ Alabang
Shift Schedule: GY
Job Summary:
We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.
Key Responsibilities:
Lead, coach, and manage a team of content moderation specialists to meet operational goals.
Monitor performance metrics, provide feedback, and implement improvement plans.
Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
Collaborate with cross-functional teams to optimize workflow and operational efficiency.
Prepare and present operational reports and insights to senior management.
Implement process improvements and drive initiatives to enhance team performance.
Address escalations and provide solutions promptly.
Qualifications:
Minimum of 2 years’ experience as a Manager in a BPO environment(must)
Strong background in Trust and Safety and/or Content Moderation(must )
Proven leadership and people management skills.
Excellent problem-solving, communication, and analytical skills.
Can start immediately.
Willing to work onsite at Alabang.
Pre-Screening Notes
Educational Attainment:
Years of BPO Experience as a Manager:
Years of Experience in Trust and Safety and/or Content Moderation:
Last Drawn Salary:
Expected Salary:
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Fraud Supervisor/Fraud Analyst
Gratitude Inc3 - 5 Year(s)
Confidential
Manila, Philippines
QA Analyst Korean urgent
Gratitude Inc2 - 10 Year(s)
85 - 90 Thousand p.m
Manila, Philippines
Senior AX/SQL Technical Expert
Gratitude Inc5 - 7 Year(s)
150 - 160 Thousand p.m
Manila, Philippines
USRN/ PHRN Team Leader
Gratitude Inc1 - 32 Year(s)
70 - 120 Thousand p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
CSR Collections Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Customer Retention Service
Gratitude Inc0 - 2 Year(s)
Confidential
Manila, Philippines
Digital Finance Consultant - Finance Operations
Gratitude Inc5 - 7 Year(s)
65 - 100 Thousand p.m
Manila, Philippines
Asset Coordinator
Gratitude Inc2 - 30 Year(s)
60 - 70 Thousand p.m
Manila, Philippines
CSR HEALTH CARE ACCOUNT NO EXPERIENCE REQUIRED
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines