Mandarin Customer Service Executive

Gratitude Inc

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17 hours ago

0-5 Year(s)

Manila (Eastwood quezon city)

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Job Description

Key Skills

Customer Service Key Account Management Mandarin Chat Support email support o2c International BPO customer support billing process voice process skills collections experience Proficient in the Mandarin language Multilingual Order to Cash • Should have exposure to International customer base Deep understanding of service excellence & complaint handling

2 candidate(s) have already applied for this Job. Apply now

Job Title: Mandarin Customer Service Executive

Location: Quezon City, Philippines
Work Setup: Onsite
Shift: Rotational / Night Shift
Experience: 0–5 Years

Sign-on Bonus: PHP 20,000 + Incentives

Job Summary

We are hiring fluent Mandarin-speaking Customer Service professionals for an international customer support process. Candidates with or without BPO experience can apply. Strong Mandarin and working English communication skills are required.

Responsibilities

Handle inbound and outbound customer interactions through voice, chat and email.
Provide customer support in Mandarin and English.
Handle account, billing, service and product-related queries.
Resolve customer concerns professionally and efficiently.
Maintain accurate records of customer interactions.
Meet quality, productivity, attendance and customer satisfaction targets.
Build positive customer relationships through effective communication and problem-solving.

Requirements

Fluent Mandarin language proficiency is mandatory.
Working knowledge of English is required.
BPO experience is preferred but not mandatory.
Collections experience is an advantage.
Knowledge of Order-to-Cash (O2C) is an advantage.
Must be legally eligible to work in the Philippines with a valid work visa.
Temporary Resident Visa may be accepted for eligible non-Filipino applicants.
Available to join ASAP.

Benefits

PHP 20,000 Sign-on Bonus
Incentives
Health Insurance
Life Insurance
Paid Training
Company Events
Free Parking
Career Growth Opportunities

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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