Mandarin Language Specialist – Customer Support

Gratitude Inc

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20 hours ago

3-5 Year(s)

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Job Description

Key Skills

Must be fluent in speaking both Mandarin and English

1 candidate(s) have already applied for this Job. Apply now

We are hiring Mandarin-speaking Customer Support Specialists to provide professional customer service across phone, chat, email, and other support channels. This opportunity is open to candidates with or without BPO experience who can communicate fluently in Mandarin and English and deliver excellent customer support.

Key Responsibilities

Handle inbound and outbound customer interactions in Mandarin and English.
Assist with account, billing, service, product, and general customer enquiries.
Resolve customer concerns efficiently and professionally.
Communicate clearly across different cultures and customer backgrounds.
Accurately document customer interactions and case details.
Meet quality, productivity, attendance, and customer satisfaction targets.

Required Qualifications

Fluent Mandarin speaker with strong verbal communication skills.
Ability to communicate naturally and confidently in Mandarin in a professional environment.
Working knowledge of English for training and internal systems.
BPO experience is not required.
Previous collections or Order-to-Cash (O2C) experience is an advantage.
Must be legally eligible to work in the Philippines with a valid work visa. Temporary Resident Visa holders may also be considered.
ASAP availability is preferred.
Willingness to work shifting/night schedules and onsite.

Benefits

Health and life insurance
Paid training
Free parking
Company events
Career growth opportunities

Apply with your updated CV, highlighting your Mandarin proficiency, English communication skills, customer service experience, and relevant collections or O2C experience.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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