MANDARIN-SPEAKING CUSTOMER SERVICE REPRESENTATIVES
190 Views
2 weeks ago
Experience
0–10 Year(s)
₱
Salary
₱ 40 – 11902.73K
p.m
Location
Quezon Calabarzon
54 candidate(s) already applied
Job Description
WE’RE HIRING: MANDARIN-SPEAKING CUSTOMER SERVICE REPRESENTATIVES!
Location: Quezon City (Onsite)
Salary: ₱40,000–₱119,027.33
Sign-on Bonus: ₱20,000 + Incentives
Schedule: Shifting / Night Shift
Openings: 20
Start Date: ASAP
Qualifications
- Fluent and spontaneous in spoken Mandarin
- Working knowledge of English
- Open to candidates with or without BPO experience
- Collections or Order-to-Cash (O2C) experience is an advantage
- Must be legally eligible to work in the Philippines with a valid work visa (Temporary Resident Visa accepted for non-Filipino applicants)
- Willing to work onsite in Quezon City and on shifting schedules
- Available to start ASAP
Responsibilities
- Assist customers in Mandarin and English via calls, chat, and email
- Handle account inquiries, billing concerns, and service requests
- Resolve customer issues and maintain accurate documentation
- Meet quality and customer satisfaction targets
Benefits
Health & Life Insurance Paid Training Free Parking Company Events Promotion to Permanent Employee
Ready to Apply?
Complete the pre-screening questionnaire and submit your updated CV!
Questionnaire Link: https://myglit.com/lateral/cref/8b91c0896a
Key Skills
16 Skills
CRM (Customer relationship Management)
Customer Service
Key Account Management
Problem Solving
Mandarin
english
Chat Support
email support
Data Entry
inbound and outbound process
customer support
Payment processing
collections experience
Must be fluent in speaking both Mandarin and English
Strong Communication Skills (Verbal and Written))
Order-to-cash
Role Specifications
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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