Microsoft Dynamics 365 Functional Analyst (Core CRM) – Application Engineer
Gratitude IncMicrosoft Dynamics 365 Functional Analyst (Core CRM) – Application Engineer
Job Description
Key Skills
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Microsoft Dynamics 365 Functional Analyst (Core CRM) – Application Engineer
Location: Makati City
Work Setup: TBD
Shift: Night Shift – 10:00 PM PST/PHT
Experience: 2–3 Years
Headcount: 4
Salary: PHP 110,000 – PHP 116,000
About the Role
We are looking for a Microsoft Dynamics 365 Functional Analyst to support and enhance our Dynamics 365 CRM platform. The role will work closely with business stakeholders, product owners, and technical teams to translate business requirements into effective CRM solutions that improve customer experience and business operations.
Key Responsibilities
Gather, analyze, and document business requirements and user stories.
Configure Dynamics 365 CRM components including tables, forms, views, dashboards, business rules, and security roles.
Design and optimize CRM and customer service business processes.
Support workflow automation using Dynamics 365 and Power Automate.
Conduct functional testing, coordinate UAT, and validate solutions.
Provide end-user support, training, and troubleshooting.
Collaborate with development teams to deliver scalable CRM solutions.
Drive continuous improvement to improve user adoption and operational efficiency.
Required Qualifications
Bachelor's degree in IT, Computer Science, Business, or a related field.
2–3 years of hands-on Microsoft Dynamics 365 CRM experience.
Experience with Dynamics 365 Customer Service, Sales, or similar CRM modules.
Strong understanding of CRM business processes and requirements analysis.
Hands-on experience configuring entities/tables, forms, views, business rules, workflows, and security roles.
Familiarity with Dataverse, Power Automate, and Agile methodologies.
Strong analytical, communication, and stakeholder management skills.
Preferred Qualifications
Experience with Dynamics 365 Customer Service Workspace and Omnichannel.
Knowledge of Power Apps and broader Power Platform capabilities.
Exposure to integrations, APIs, and data migration.
Microsoft Dynamics 365 or Power Platform certifications.
Candidate Pre-Screening
Interested candidates will be asked to provide:
Highest Educational Attainment
Years of hands-on Microsoft Dynamics 365 CRM experience
Experience configuring Dynamics 365 entities, forms, views, business rules, workflows, and security roles
Last Drawn Salary
Expected Salary
Notice Period
Confirmation of willingness to work onsite/hybrid in Makati City on a night shift
Apply Now
Please complete the questionnaire using the link below:
Questionnaire Link: https://myglit.com/lateral/cref/4ff5537d09
Important: Candidates with strong hands-on Microsoft Dynamics 365 experience should clearly highlight their relevant CRM projects and implementation/configuration experience in their CV.
Role
Business Analyst
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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