MIS Executive

Gratitude Inc

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3 weeks ago

MIS Executive

2-4 Year(s)

Manila (Eastwood quezon city)

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Job Description

Key Skills

Analytical ms excel Problem-Solving Skills Attention to detail NUMERICAL SKILLS

48 candidate(s) have already applied for this Job. Apply now

Hiring – MIS Executive

Location: Eton Centris, Quezon City, Philippines
Work Setup: 100% Work from Office
Shift: Shifting Schedule
Vertical: UK Financial Customer Service
Compensation: Up to 20% hike on last drawn salary + ₱2,400 allowance, based on experience
Joining: ASAP
Openings: 1

Role Overview

We are looking for an experienced MIS Executive / Analyst with strong reporting and data analysis skills to support contact center and WFM operations. The role involves preparing reports, dashboards, and analysing operational data to support business decisions.

Key Responsibilities

Prepare and maintain daily, weekly, and monthly MIS reports.
Create and manage Excel-based reports and dashboards.
Analyse operational and workforce data and identify trends.
Support contact center and WFM teams with accurate and timely reporting.
Track key contact center/WFM metrics and provide actionable insights.
Ensure data accuracy and consistency across reports.
Handle ad-hoc reporting requirements from operations and management.
Coordinate with relevant teams to resolve reporting/data issues.

Requirements

Bachelor’s Degree in Statistics, Mathematics, Engineering, Business Administration, IT, or Computer Science.
2–4 years of MIS/Reporting experience in a BPO environment.
Minimum 2 years of experience supporting contact center or WFM operations.
Strong experience in MS Excel and dashboard creation.
Knowledge of contact center/WFM metrics preferred.
Strong analytical and numerical skills.
Good attention to detail and problem-solving ability.
Willingness to work 100% onsite in Quezon City on a shifting schedule.
Immediate joiners preferred.

Recruitment Process

Initial Interview → SVAR → L2 Interview (MS Teams) → L3 Interview (MS Teams)

Pre-Screening Questionnaire

Please provide the following details:

Highest Educational Attainment
Years of experience as an MIS Executive/Analyst in a BPO environment
Years of experience supporting contact center or WFM operations
Last drawn salary
Expected salary
Are you amenable to working 100% onsite in Quezon City on a shifting schedule?
Can you start immediately?

Questionnaire Link:
https://myglit.com/lateral/cref/51e1ae25c4

Interested candidates are requested to complete the questionnaire and share their updated CV.

Role

MIS Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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