Multilingual Customer Service Desk Agent (German)

Gratitude Inc

1494 Views

1 month ago

Multilingual Customer Service Desk Agent (German)

1-8 Year(s)

80 - 90 Thousand p.m

Manila

Job Description

Key Skills

Communication Customer Service customer support

Be the first to apply for this job. Apply now

• Level 1 Service Desk Analyst with previous Service Desk or IT support experience.

• Excellent customer and technical skills with proven track record

• Attention to ticket handling and quality

• Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, chat, and ticket portal case tracking system professionally and with speed, accuracy and proficiency.

• Produce high-quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed-upon procedures.

• Develop a comprehensive understanding and mastery of all tools.

• Remain updated on products, policy, procedure and other important operational issues.

• Perform other duties as assigned.

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Follow agreed escalation procedures.

• Assists Service Desk Specialist in processing non-complex work orders, service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager

• Maintain quality standards in accordance with agreed metrics.

• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.

Educational Requirements

• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/ College Degree in any field

Experience

• Previous Service Desk or IT support experience

Knowledge and Skills

• Good written and verbal communication skills in the German language

• Good computer and IT technical skills

• Solid analytical and problem-solving skills

• Good process mapping ability

• Proactive, service-minded, and able to multi-task

• Good interpersonal skills

• Background in IT or Service desk

Others

• Willing to work in shifts

• Able to work well in a high pressure environment

• Flexible and able to adapt to changes quickly and think conceptually

Role

Customer Service Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.