Multilingual Customer Support Specialist (Vietnamese)

Multilingual Customer Support Specialist (Vietnamese)

 Location: Quezon City, Philippines

 Work Setup: 100% Onsite

 Work Schedule: Shifting / Night Shift

 Start Date: ASAP

Launch Your Global Career with Your Vietnamese Language Skills!

Are you fluent in Vietnamese and looking for a rewarding opportunity in customer support? Whether you're an experienced BPO professional or new to the industry, we're looking for enthusiastic individuals who are passionate about helping customers and delivering exceptional service.

What You'll Do

- Provide professional customer support via phone, chat, email, and other communication channels.

- Assist customers in Vietnamese and English with account inquiries, billing concerns, service requests, product information, and general support.

- Resolve customer concerns efficiently while ensuring a positive customer experience.

- Communicate clearly and professionally with customers from diverse backgrounds.

- Accurately document customer interactions using company systems and tools.

- Meet quality, productivity, attendance, and customer satisfaction targets.

- Build customer trust through excellent service and effective problem-solving.

- Support additional operational tasks as assigned.

What We're Looking For

- Fluent in Vietnamese (spoken and written).

- Working knowledge of English is required, as training and internal systems are conducted in English.

- Open to candidates with or without BPO experience.

- Previous experience in Collections is an advantage but not required.

- Knowledge of the Order-to-Cash (O2C) process is a plus but not mandatory.

- Strong communication, customer service, and interpersonal skills.

- Must possess a valid Philippine working visa.

- Willing to work 100% onsite in Quezon City on a shifting/night shift schedule.

Why Join Us?

- Competitive salary with performance incentives

- Paid training and continuous learning opportunities

- Health and life insurance coverage

- Free onsite parking

- Company-sponsored events and employee engagement activities

- Career growth and internal promotion opportunities

- Opportunity for permanent employment

If you're ready to build a successful international career where your Vietnamese language skills are highly valued, we'd love to hear from you.

Apply today and become part of a collaborative, multicultural team dedicated to delivering exceptional customer experiences!