Now Hiring: Site Reliability Engineer | Hybrid Quezon City

Gratitude Inc

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23 hours ago

Now Hiring: Site Reliability Engineer | Hybrid Quezon City

3-5 Year(s)

₱ 80 - ₱ 90K p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

SRE Bachelor's Degree IT Operations Management - Dynatrace, Grafana, Prometheus, ELF, Kibana ServiceNow experience all modules ITxm Azure Log Analytics SRE Role Azure Monitor

2 candidate(s) have already applied for this Job. Apply now

We are seeking an experienced Site Reliability Engineer (SRE) to drive monitoring, observability, and reliability initiatives across enterprise platforms and applications.

You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling •You’ll partner with product teams to implement SLO/SLI‑driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most. •Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing. •Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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