Operations Supervisor

Gratitude Inc

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2 months ago

Operations Supervisor

2-3 Year(s)

₱ 25 - ₱ 40K p.m

Manila

Job Description

Key Skills

Customer Service Operation Supervisor good communication skills bpo telco Telco Sales

2 candidate(s) have already applied for this Job. Apply now

Account: Telco / Telco Sales

Salary:
Entry: PHP 28,800
Maximum: PHP 40,000 (strictly within budget; 40,000)

Work Location / Setup: Onsite, Davao and Makati
Shift Schedule: GY

Job Description:

The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:

Remote Customer Service:

Providing support via phone, online chat, or text.
Handling a high volume of low-complexity inquiries.
Analyzing and resolving lower-volume, higher-complexity inquiries.

Distribution Center Customer Service:
Acting as liaison between customers, production, and distribution departments for specific orders.
Providing technical and non-technical support in walk-in service centers.

Responsibilities:
Executes specialized projects and activities according to set principles.
Generates and manages own workload with minimal instructions.
Supervises less experienced professionals, ensuring quality and accountability.
Improves day-to-day activities and processes within the team.
Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.
Typically manages a team of Individual Contributor co-workers.

Required Skills:

Comprehensive knowledge of the discipline and operational best practices.
Ability to lead, supervise, and improve team processes.

Non-Negotiable Requirements:
With BPO Telco/Telco Sales background but no specific number of months or years of experience
With at least 2 years and above of BPO operations supervisor /team leader experience.

Pre-Screening Notes:
Educational Attainment:
BPO Experience (Years):
Telco / Telco Sales Experience (Years):
Experience as Supervisor, Team Leader, or Operations Supervisor (Years):
Preferred Site: Makati or Davao
Last Drawn Salary:
Expected Salary:

Role

Customer Delivery Supervisor

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Christopher Owiny Omondi

Recruiter - Gratitude Inc

NA, kenya

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