Operations Supervisor – T-Mobile

Hiring – Operations Supervisor – T-Mobile

Location: Alpha land, Makati City, Philippines
Work Setup: Onsite
Shift: Graveyard (GY) Shift
Salary: ₱35,000–₱45,000
Experience: BPO/Telco + Leadership Experience – Minimum 6 Months

Important: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

About the Role

We are looking for an experienced Operations Supervisor with a strong BPO/Telco background and leadership experience to manage teams, drive performance, and ensure operational excellence for the T-Mobile account.

Non-Negotiable Requirements

• BPO/Telco background is mandatory.

• Minimum 6 months of leadership/supervisory experience.

• Experience handling and managing a team of agents.

• Willingness to work onsite in Makati City.

• Willingness to work on a Graveyard (GY) shift.

• Must be amenable to the ₱35,000–₱45,000 salary range.

Key Responsibilities

• Supervise and manage a team of customer service representatives.

• Monitor team performance and ensure achievement of operational KPIs.

• Coach and mentor agents to improve productivity and service quality.

• Conduct performance reviews and provide regular feedback.

• Handle escalations and ensure timely resolution of customer issues.

• Monitor attendance, adherence, productivity, and overall team performance.

• Coordinate with internal teams to ensure smooth day-to-day operations.

• Drive process compliance and maintain service standards.

Mandatory Questionnaire

Candidates must fill out the questionnaire below to be considered for the recruitment process.

Questionnaire Link: https://myglit.com/lateral/cref/c5d9445f28

Note: Filling out this form is mandatory. Candidates who do not complete the questionnaire may not be considered for the next stage of the recruitment process.