Operations Supervisor – T-Mobile

Location: Alphaland, Makati City, Philippines

Work Setup: Onsite

Schedule: Graveyard Shift (GY)

Salary: ₱35,000–₱45,000

About the Role

We are looking for an experienced and results-driven Operations Supervisor to lead a T-Mobile account. The ideal candidate has a strong BPO/Telco background, proven leadership skills, and the ability to drive team performance in a fast-paced environment.

Non-Negotiable Qualifications

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• At least 6 months of leadership experience in a BPO environment
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• Must have BPO and Telco experience
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• Strong communication and people-management skills
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• Ability to work onsite in Alphaland, Makati
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• Willing to work on a graveyard/shifting schedule
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• Strong coaching, problem-solving, and performance-management skills
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Key Responsibilities

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• Lead, coach, and motivate a team of BPO/Telco representatives
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• Monitor team performance and ensure KPIs and targets are met
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• Conduct coaching sessions and performance reviews
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• Handle escalations and resolve customer or operational concerns
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• Drive process improvements and maintain service quality
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• Prepare and analyze performance reports
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• Ensure compliance with company and client policies
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Important Notice

Former employees of Teleperformance are NOT eligible for rehire, either directly or through a third party.

Interested?

If you meet the qualifications and are ready to take the next step in your BPO leadership career, apply now!