Operations Supervisor – T-Mobile
Gratitude IncOperations Supervisor – T-Mobile
Job Description
Key Skills
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Operations Supervisor – T-Mobile
Location: Alphaland, Makati City, Philippines
Work Setup: Onsite
Schedule: Graveyard Shift (GY)
Salary: ₱35,000–₱45,000
About the Role
We are looking for an experienced and results-driven Operations Supervisor to lead a T-Mobile account. The ideal candidate has a strong BPO/Telco background, proven leadership skills, and the ability to drive team performance in a fast-paced environment.
Non-Negotiable Qualifications
- At least 6 months of leadership experience in a BPO environment
- Must have BPO and Telco experience
- Strong communication and people-management skills
- Ability to work onsite in Alphaland, Makati
- Willing to work on a graveyard/shifting schedule
- Strong coaching, problem-solving, and performance-management skills
Key Responsibilities
- Lead, coach, and motivate a team of BPO/Telco representatives
- Monitor team performance and ensure KPIs and targets are met
- Conduct coaching sessions and performance reviews
- Handle escalations and resolve customer or operational concerns
- Drive process improvements and maintain service quality
- Prepare and analyze performance reports
- Ensure compliance with company and client policies
Important Notice
Former employees of Teleperformance are NOT eligible for rehire, either directly or through a third party.
Interested?
If you meet the qualifications and are ready to take the next step in your BPO leadership career, apply now!
Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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