Operations Supervisor – Travel & Hospitality

Lead. Coach. Drive Performance.

We’re looking for an experienced Operations Supervisor to lead a customer service team supporting a Travel & Hospitality program.

If you’re confident in people leadership, performance management, and driving operational results in a contact center environment, this could be your next opportunity.

Eligibility

* 1–2+ years of BPO/Contact Center Operations supervisory experience
* Travel & Hospitality experience is an advantage
* Strong people management and coaching skills
* Experience managing contact center KPIs and performance
* Knowledge of quality assurance, compliance, and reporting
* Strong communication and problem-solving skills
* Willing to work onsite in MOA on a graveyard shift

What You’ll Do

* Lead, coach, and develop customer service representatives
* Monitor team performance and drive KPI improvement
* Conduct coaching and performance reviews
* Strengthen quality and operational processes
* Resolve operational concerns and escalate when necessary
* Partner with stakeholders to improve workflows and service delivery

Why This Role?

* Up to ₱40,000 salary
* Onsite role in MOA
* Leadership opportunity within a Travel & Hospitality program
* Start as early as the 3rd week of September

Ready to Lead?

Send your latest updated resume to apply.

Your CV should clearly highlight your supervisory experience, team size, contact center operations background, and Travel & Hospitality experience.