PPSM Manager

Gratitude Inc

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20 hours ago

PPSM Manager

4-8 Year(s)

Manila

Job Description

Key Skills

Call Center Project Manager program and project manager

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Program, Project, and Service Management Associate Manager

Location: Mandaluyong

JOB DESCRIPTION

•   Control delivery of programs, projects and/or managed services

•   Monitors delivery of programs, projects and/or managed services

•   Plan programs, projects and/or managed services

JOB QUALIFICATIONS

•   Must have at least 4 to 8 years of relevant experiences

• Project or Program experience

•   Transition Management experience

•   Continuous Improvement and Governance experience

•   Knowledge in Excel (VBA or Macro)

•   General knowledge on Transformation only; no six sigma belts/certifications required

•   Working experience in building / mobilizing reports

•   Keen attention to detail

•   Good communication skills; can communicate across different levels within the organization

•   Strong project management skills with working experience on risk and issue management

•   Able to work independently and with minimal supervision

•   Can work well as part of a team; ability to work well across different levels and can also lead

multiple teams

•   Good stakeholder management, with the ability to properly manage stakeholder expectations and

escalations.

•   Strong Problem Solving and Decision-Making skills

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex,

national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or

expression, genetic information, marital status, citizenship status or any other basis as protected by

federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest

as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and

women.

Role

Manager -Customer Service

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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