PRIORITY | Customer Experience Representative – Cebu

Locations: IT Park, Montage, J-Center, and Banawa, Cebu

Work Setup: 100% Onsite
Salary: ₱14,500 – ₱26,500 + applicable allowances (depending on location and experience)

Job Description

We are looking for customer-focused and motivated individuals to join our team as Customer Service Representatives in Cebu. The successful candidates will handle customer inquiries, provide accurate information, resolve service-related concerns, and deliver excellent customer experiences.

This opportunity is available across multiple Cebu locations, with specific educational and BPO experience requirements depending on the assigned site.

Key Responsibilities

• Handle customer inquiries through inbound calls and other assigned communication channels.

• Provide accurate information and appropriate solutions to customer concerns.

• Resolve complaints and service-related issues professionally.

• Maintain positive customer relationships and ensure customer satisfaction.

• Follow established company policies, procedures, and service standards.

• Meet assigned productivity, quality, and customer service targets.

• Maintain accurate records of customer interactions.

Location-Specific Qualifications

1. IT Park – Cebu

• At least High School or Senior High School Graduate.

• Minimum of 1 year of BPO experience is required.

• Good English communication and customer service skills.

• Willing to work on shifting schedules.

Salary: ₱14,500 – ₱18,500 + applicable allowance.

2. Montage – Cebu

• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).

• EXPRO 2–5 eligibility.

• Minimum of 6 months of BPO experience required.

• Good communication and customer handling skills.

Compensation:

• Basic Salary: ₱14,500 – ₱18,500 (depending on tenure).

• Account Allowance: ₱4,500 – ₱5,500.

3. J-Center – Cebu

• Open to High School, Senior High School, and College Graduates.

• Strictly requires at least 6 months of international voice BPO customer contact experience.

• Strong English communication skills.

• Ability to handle customer inquiries and concerns effectively.

Salary: Up to ₱26,500.

4. Banawa – Cebu

• Must have completed at least 2 years in college.

• Minimum of 2 years of BPO experience is mandatory.

• Strong verbal and written communication skills.

• Good customer service and problem-solving abilities.

Salary: ₱14,500 – ₱18,500 + applicable allowance.

General Requirements

• Customer-oriented attitude and professional communication skills.

• Ability to work in a fast-paced environment.

• Willingness to work on shifting schedules.

• Must be willing to work 100% onsite.

• Applicants must meet the specific educational and experience requirements of their preferred location.

Important Note: Please indicate your preferred Cebu site (IT Park, Montage, J-Center, or Banawa) when applying. Applications will be evaluated based on the eligibility requirements of each location.