Process Trainer

Gratitude Inc

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14 hours ago

Process Trainer

3-5 Year(s)

₱ 30 - ₱ 40K p.a

Job Description

Key Skills

Back office Operations Customer Service Training Process Training

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Description / Requirements

Salary: 35,000 to 40,000 (package)

Can start ASAP

Nightshift, starts at 8 pm onwards / Shifting schedule

Can work on site in BGC Taguig, The Curve Building

REQUIREMENTS:

Bachelor’s Degree

3-5 years of prior process training or teaching experience in a back office, non-voice/voice type of project/company process.

Have at least 2 to 3 years tenure per organization (or average of 2.5 years)

Handled E-mail and Live Chat campaign from the past

Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook).

1-3 years of formal customer service and call center training experience (Customer service experience for Voice and Back office operation activities is strongly preferred)

Outstanding customer service skills and dedication to providing exceptional customer care

Must be able to effectively deal with people at all levels inside and outside of the Company.

Creative ability, writing proficiency and visual graphics design ability;

Ability to multitask and successfully operate in a fast paced, team environment;

Must adapt well to change and successfully set and adjust priorities as needed.

Role

Process Trainer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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