Production Agent

Location: Eton, Quezon City, Philippines

Work Setup: 100% On-site

Job Description:

We are hiring Production Agents to handle international banking and financial account processes at our Eton QC site. The ideal candidate should have experience in US or UK banking and telephony processes, strong problem-solving abilities, and excellent communication skills.

Key Responsibilities:

• Handle customer queries related to banking and financial services.

• Manage banking, collections, fraud, underwriting, payouts, and other financial account-related processes.

• Communicate effectively with international customers.

• Resolve customer concerns through proper problem-solving and assertive communication.

• Maintain service quality and follow established process guidelines.

Qualifications:

• Education: At least High School (old curriculum), Senior High School, or completion of 2nd year college up to college graduate.

• 1–2 years of experience in US or UK banking and telephony.

• Must have experience in banking, collections, fraud, underwriting, payouts, or similar financial accounts.

• Good problem-solving skills and confident communication abilities.

• Understanding of customer service operations.

• Comfortable handling international customers.

Salary & Benefits:

• Up to 20% salary increase based on last drawn salary and experience.

• Additional ₱2,400 allowance.

• ₱40,000 joining bonus.

• Candidates with salary expectations above ₱50,000 will not be considered.

Hiring Process:

1. SAP Registration

2. Walk-in Interview

Important: This is a 100% work-on-site position at Eton, Quezon City.