QA Manager
Gratitude IncQA Manager
Job Description
Key Skills
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Account: Travel
Type of Support: Voice
Work set up: 100% Onsite at Central Bloc -18th floor, Central Bloc, Cebu IT Park
Work shift: Shifting
Offers relocation package for those living outside Cebu
Start date: ASAP
Headcount: 1
Qualifications:
• 3-4 years experience as a QA Manager in a travel account or Telco in a BPO
• 2nd year completed/College Grad
• Has understanding of quality methodologies (Lean six sigma, Kaizen, etc)
• Green Belt certified, but prefers black belt (a plus)
• Direct contact experience with clients
• Open for local or Filipino applicants only
• No job hopper
Role
QA Lead
Timings
Rotational Shifts (Permanent)
Industry
Hotels / Restaurants / Airlines / Travel
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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