Quality Analyst (Japanese, Korean, Bahasa, Vietnamese, Hindi, Thai, Bengali) (UP TO 90K PHP IN SALARY PACKAGE)

Gratitude Inc

884 Views

1 month ago

Quality Analyst (Japanese, Korean, Bahasa, Vietnamese, Hindi, Thai, Bengali) (UP TO 90K PHP IN SALARY PACKAGE)

2-3 Year(s)

25 - 30 Thousand p.m

Manila

Job Description

Key Skills

Japanese language Korean Language Quality Analyst Bahasa Language Vietnamese Language Hindi Language Thai Language Bengali Language

10 candidate(s) have already applied for this Job. Apply now

Role: Quality Analyst

Contract: Project based

Location: Taguig City, Metro Manila

Work Set-up: Pure work onsite

Schedule: Shifting schedule

Start Date: ASAP

Salary Package: 83-86k (can be negotiable but not more than 90k)

Basic: ₱28,000 – ₱31,000 per month

Language premium: ₱55,000

Important Notes:

•   Prioritize non-natives (Filipinos)

•   Project-based requirements

•   Experience in quality is not required

•   BPO and customer service experience are preferred only

•   Language certifications are preferred and not required

•   Years of living or staying in that specific country will be an advantage

•   At least 2 years of work experience using the language (Japanese / Korean / Bahasa / Vietnamese / Hindi / Thai or Bengali) is required.

•   Must be at least a Senior High School graduate.

•   Selected candidates will be hired on a 1-year contract. After the first year, if their performance is satisfactory and the project continues, their contract will be renewed for another year — this time with full regular employee benefits

Skillset

• Excellent oral, written and interpersonal communication skills.

• Exceptional listening and analytical skills.

• Intermediate level of knowledge in MS-Office.

• Works accurately and with an eye for details.

Requirements

• Minimum 2 years' experience as a QA in both inbound and outbound projects

• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.

• Must be fluent in Japanese / Korean / Bahasa / Vietnamese / Hindi / Thai or Bengali Language

Your Day-to-Day

• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with

on-time/immediate feedback to the floor.

• Coordinates and facilitates call calibration/training sessions for call center staff.

• Publishes quality trends, feedback and improvement / enhancement reports to Verisk team.

• Conduct quality monitoring and coaching

• Deal tactfully and courteously with clients

• Produce Quality reports and dashboards such as TNI, Pareto etc.

• Drive process improvement and ensure process compliance.

• Contribute to the development of the short and long term goals of the process.

• Ensure quality and CSAT targets are met at all times.

• Drive first call resolution and quality initiatives in the program.

**Recruitment process is just 3 days max**

PRESCREENING NOTES:

BPO experience:

Years of relevant experience:

Educational attainment:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location:

Nationality:

Visa (if not a Filipino):

Role

QA Analyst

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Yasir Muhammad

Recruiter - Gratitude Inc

NA, nigeria

2+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

95 - 100 Thousand p.m

Manila, Philippines

Details