QUALITY ASSURANCE ANALYST, HEALTHCARE

Are you experienced in Healthcare Quality Assurance and ready to join a fast-paced BPO team? We are looking for detail-oriented candidates who can monitor customer interactions, identify areas for improvement and help teams deliver better service.

What You Will Do

• Review inbound and outbound calls, emails and chat interactions

• Check if customer interactions meet quality and compliance standards

• Record quality issues, scores and performance results accurately

• Provide clear feedback to agents and support coaching sessions

• Identify performance trends and recommend practical improvements

• Share best practices and help improve daily processes

• Support and guide junior team members when required

Requirements

• At least 1 year of experience as a Healthcare Quality Assurance Analyst

• Previous experience in a healthcare account or healthcare-related field

• BPO or contact centre experience is preferred

• College graduates are preferred

• Undergraduates with relevant experience may also apply

• Strong attention to detail and analytical skills

• Able to review performance data and identify areas for improvement

• Can work independently and follow established procedures

• Willing to work onsite in Vertis North, Quezon City

• Willing to work a night-shift schedule

• Available to start on July 13, 2026

Recruitment Screening Information

Interested candidates should provide the following:

• Educational attainment

• Total years of experience as a Healthcare QA

• Healthcare field or account experience

• Total BPO experience

• Availability to start on July 13, 2026

• Willingness to work onsite in Vertis North, Quezon City

• Current or last drawn salary

• Expected salary

Apply now and take the next step in your Healthcare Quality Assurance career.