Quality Assurance Analyst – Order to Cash (O2C)

Program: BFSI (Banking, Financial Services, and Insurance)

Location: Alabang, Metro Manila, Philippines

Salary: ₱35,000 per month (Package)

Work Setup: 100% Onsite

Shift: Night Shift; possible weekend schedules

Joining: Immediate (ASAP)

Job Description

We are urgently hiring a detail-oriented Quality Assurance Analyst for an Order-to-Cash (O2C) process under a BFSI account. The ideal candidate should have hands-on O2C experience and a background in banking, financial services, or related operations.

The role involves auditing transactions, monitoring process quality, ensuring compliance with standard operating procedures, identifying process gaps, and driving continuous improvement initiatives.

Key Responsibilities

• Conduct quality checks and audits of O2C transactions to ensure accuracy and compliance.

• Evaluate transaction processing against SOPs, client requirements, and quality standards.

• Identify recurring errors, process gaps, and improvement opportunities.

• Provide actionable feedback to Operations teams based on audit findings.

• Analyze quality trends, identify root causes, and recommend corrective actions.

• Prepare quality reports and maintain accurate audit records.

• Participate in quality calibration sessions.

• Collaborate with Operations and stakeholders to improve process performance.

• Support continuous improvement initiatives to enhance accuracy and efficiency.

Qualifications

• Minimum 1 year of relevant work experience.

• Hands-on Order-to-Cash (O2C) experience is mandatory.

• BFSI or Financial Services background is required.

• Experience in BPO, shared services, GCC, or captive operations is preferred.

• Previous experience in Quality Assurance, transaction auditing, or process compliance is an advantage.

• Strong analytical, communication, documentation, and problem-solving skills.

• Good attention to detail.

• Experience working with international stakeholders is preferred but not mandatory.

• Willing to work onsite in Alabang, on night shifts and possible weekends.

• Immediate joiners preferred.

Important Eligibility Criteria

Former Teleperformance employees are NOT eligible for rehire, whether directly or through a third party.

Candidates previously employed with the following organizations are also ineligible:

• PSG Global

• Majorel

• Aegis

These organizations fall under Teleperformance for this hiring restriction.

Recruitment Process

1. Profile Validation

2. Profile Review

3. One-Level Interview