Quality Assurance- Healthcare
Gratitude IncQuality Assurance- Healthcare
Job Description
Key Skills
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Job Title: Quality Assurance- Healthcare
Work Location: Quezon City
Work Setup & Schedule: Onsite/Following EST
Salary: Up to 21,000 package
Start date: July 13, 2026
HC: 3
Job Description: Quality Assurance Analyst
Position Overview
The Quality Assurance Analyst is responsible for monitoring and evaluating the quality of inbound and outbound customer interactions—including telephone calls, emails, and chat—to ensure accuracy and adherence to established quality standards. This role involves documenting quality issues and performance metrics for management review, as well as providing actionable feedback and assistance in the formal education and development processes for team members.
Key Responsibilities
•Quality Monitoring: Evaluate customer interactions against quality standards and compliance protocols.
•Documentation: Record quality issues and performance measures, ensuring data is accurate for management reporting.
•Feedback & Coaching: Provide essential information to support the feedback and training processes for associates, fostering continuous improvement.
•Operational Excellence: Develop personal knowledge, share best practices, and contribute to the refinement of day-to-day activities and processes.
•Mentorship: Act as a subject matter expert, potentially guiding junior team members and supporting the achievement of operational objectives.
Required Qualifications & Skills
•At least 1 year of experience in Healthcare QA. Prior experience in the relevant healthcare field is required.
•Must be able to start ASAP (target start date: July 13, 2026).
•BPO-aligned experience is preferred.
Education: College graduates preferred; undergraduate candidates with relevant experience will be considered.
•Proficiency: Demonstrated ability to work independently within set frameworks and follow established courses of action.
•Schedule: Must be available to work on a night-shift schedule (following Eastern Standard Time).
•Location: Must be willing to work on-site at Quezon City.
•Competencies: Strong ability to analyze performance data, identify trends, and develop relevant solutions to improve interaction quality.
Role
Account Manager
Timings
UK Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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