Quality Assurance Manager – Telco
1062 Views
1 month ago
Experience
2–3 Year(s)
₱
Salary
₱ 80 – 100K
p.m
Location
Manila - Panabo City, Davao - Davao del Norte
1 candidate(s) already applied
Job Description
We are seeking a Quality Assurance Manager with recent telecommunications experience to lead quality initiatives, manage QA teams, monitor customer interactions, analyze performance metrics, coach quality specialists, and ensure continuous process improvement across Telco operations.
Key Skills
Quality Assurance
QA Manager
Telecommunications
Telco
BPO
Call Monitoring
Coaching
Performance Management
Root Cause Analysis
Customer Experience
Quality Framework
AT&T
Key Skills
5 Skills
inbound and outbound process
bpo
Quality Assurance Manager
telco
Quality Assurance Telco
Role Specifications
Role
Quality Assurance Manager
Timings
Night Shift (Permanent)
Industry
Telecom / ISP
Work Mode
Work from office
Process
Non-Voice
Functional Area
IT Software/Hardware
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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