QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY

Gratitude Inc

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5 days ago

QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY

3-15 Year(s)

₱ 80 - ₱ 100K p.m

Job Description

Key Skills

BPO Voice Process QA Manager BPO Operations BPO industry BPO Recruitment BPO Hiring International BPO BPO/ITES telco Experience in managing Telco and Media accounts Quality Assurance Telco

1 candidate(s) have already applied for this Job. Apply now

HIRING NOW: QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY

Location: Davao City

Work Setup: Onsite

Work Schedule: Graveyard Shift

Target Start Date: ASAP

Salary Package: ₱80,000 to ₱100,000

Important Notes

- The program does not offer a relocation package for profiles outside Davao

- Former Teleperformance employees are not eligible for rehire, whether directly or through a third party

Job Description

- Monitors and evaluates the quality of inbound and outbound telephone calls and other customer contact methods such as email and chat for accuracy and adherence to quality standards

- Documents quality issues and performance measures for management review

- Provides information to assist in the feedback and formal education process of individuals on the phone

- Experienced Specialist in one specialized discipline with thorough understanding of related disciplines

- Driving force behind the development of new solutions for programs, complex projects, processes or activities

- Serves as final decision maker in the area, coaches, mentors and trains others on the area of expertise

- Ensures the implementation of short to medium term activities within the business area or support sub-function in the context of the strategy for the department

- Ensures appropriate policies, processes and standards are developed and implemented to support short to medium term tactical direction

- Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility

Non-Negotiable Requirements

- Recent Telecommunications Telco experience is required

- At least 2 to 3 years of BPO experience with a Telco account

- At least 1 year of experience as a QA Manager

- Experience handling the AT&T program is an advantage

Recruitment Process

- Interview with Hiring Team

- QA presentation for confirmation if needed

Pre-Screening Questions

1. Educational attainment

2. Years of BPO experience in a Telco account

3. Years of experience as a QA Manager

4. Do you have experience handling the AT&T program? If yes, how many years

5. Last drawn salary

6. Expected salary

APPLY NOW

Send your updated resume.

Equal opportunity employer.

Role

Quality Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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