QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY

HIRING NOW: QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY

Location: Davao City  

Work Setup: Onsite  

Work Schedule: Graveyard Shift  

Target Start Date: ASAP  

Salary Package: ₱80,000 to ₱100,000

Important Notes

- The program does not offer a relocation package for profiles outside Davao

- Former Teleperformance employees are not eligible for rehire, whether directly or through a third party

Job Description

- Monitors and evaluates the quality of inbound and outbound telephone calls and other customer contact methods such as email and chat for accuracy and adherence to quality standards

- Documents quality issues and performance measures for management review

- Provides information to assist in the feedback and formal education process of individuals on the phone

- Experienced Specialist in one specialized discipline with thorough understanding of related disciplines

- Driving force behind the development of new solutions for programs, complex projects, processes or activities

- Serves as final decision maker in the area, coaches, mentors and trains others on the area of expertise

- Ensures the implementation of short to medium term activities within the business area or support sub-function in the context of the strategy for the department

- Ensures appropriate policies, processes and standards are developed and implemented to support short to medium term tactical direction

- Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility

Non-Negotiable Requirements

- Recent Telecommunications Telco experience is required

- At least 2 to 3 years of BPO experience with a Telco account

- At least 1 year of experience as a QA Manager

- Experience handling the AT&T program is an advantage

Recruitment Process

- Interview with Hiring Team

- QA presentation for confirmation if needed

Pre-Screening Questions

1. Educational attainment

2. Years of BPO experience in a Telco account

3. Years of experience as a QA Manager

4. Do you have experience handling the AT&T program? If yes, how many years

5. Last drawn salary

6. Expected salary

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Equal opportunity employer.