Quality Assurance Specialist
Gratitude IncQuality Assurance Specialist
Job Description
Key Skills
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Job title: Quality Assurance Specialist
Account: Telco
Work set up: On-site at Taguig
Work shift: Shifting
Headcount: 3
BPO industry experience in the relevant role is required.
RECRUITMENT PROCESS: Virtual initial Interview - Virtual Level 1 Interview - Onsite Final Interview in Taguig (6 pm to 8 pm schedule)
CRITICAL REQUIREMENTS:
• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
• Open for Filipinos and local applicants only
• With the latest Quality Analyst experience handling Telco accounts for at least 2 years in a BPO setting
• Compliance accuracy and documentation quality
• Identification and reduction of regulatory violations
• Improvement in collector performance metrics
• Accuracy and consistency in call scoring
• Effectiveness of feedback and coaching support
Role
QA Lead
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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