RCM Operations Manager Urgent
440 Views
1 month ago
Experience
5–10 Year(s)
₱
Salary
Confidential
Location
Manila
105 candidate(s) already applied
Job Description
Job Title: ***RCM Operations Manager***
Site: Alphaland (Magallanes, Makati)
Work Setup: Onsite
Shift Schedule: Night Shift
Target Start Date: October 5, 2026
Position Overview
The **RCM Operations Manager*** provides strategic and operational leadership for the RCM program. This role owns end-to-end service delivery, P&L/cost efficiency, client relationship management, and the leadership development of Assistant Managers and Supervisors. The Manager is accountable for driving operational excellence, scaling performance, and ensuring full compliance with U.S. healthcare standards and BPO operational frameworks.
Key Responsibilities
A. Strategic Operations & Service Delivery
B. People Leadership & Organizational Development
•Lead, mentor, and develop a high-performing leadership bench of Supervisors and support staff.
•Drive engagement, accountability, and retention initiatives across the operational workforce.
•Establish structured performance management frameworks, career pathways, and leadership training pipelines.
C. Client Governance & Stakeholder Management
•Serve as the primary operational point of contact and trusted partner for client stakeholders.
•Lead Daily, Weekly, and Monthly Business Reviews (WBR / MBR / QBR), presenting operational metrics, trend analyses, and strategic growth initiatives.
•Manage client escalations, service recovery plans, and operational alignment.
D. Quality, Compliance & Continuous Improvement
Qualifications & Requirements
•Non-Negotiable: 5+ years of progressive leadership experience in BPO operations, with significant tenure managing Healthcare RCM campaigns at a managerial level.
•Proven track record in large-scale team management, multi-LOB operations, scorecard management, and client relationship governance.
•Comprehensive expertise in RCM metrics, financial analytics, capacity planning, and workforce optimization.
•Exceptional executive communication, strategic thinking, and change management capabilities.
***Interview Process: Validation- 3-Level Interview Process***
Pre-screening notes :
Years of BPO Experience:
Years of RCM Experience:
Years of RCM Management Experience:
Largest Team Managed:
Number of LOBs Managed:
Healthcare RCM Campaigns Managed:
Client Management / QBR / MBR / WBR Experience:
WFM / Capacity Planning Experience:
HIPAA / Healthcare Compliance Experience:
Last Drawn Salary:
Expected Salary:
Willing to Work Onsite – Alphaland: Yes/No
Willing to Work Night Shift: Yes/No
Available Start Date:
Please Apply using the Link https://www.myglit.com/lateral/cref/8c28845a29
Key Skills
2 Skills
RCM Manager
BPO Experience
Role Specifications
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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