REAL-TIME ANALYST (RTA) | DAVAO
Gratitude IncREAL-TIME ANALYST (RTA) | DAVAO
Job Description
Key Skills
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HIRING NOW: REAL-TIME ANALYST (RTA) | DAVAO | ONSITE
Job Title: Real-Time Analyst (RTA)
Work Location: Davao
Work Setup & Schedule: Onsite, Shifting schedule
Salary: ₱21,000 - ₱27,000
Overview
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities
- Monitor queues, staffing, and service levels in real time
- Track attendance and schedule adherence
- Identify and escalate risks impacting performance
- Provide immediate recommendations to address gaps
Basic Qualifications
- At least 1 year WFM or RTA experience in a BPO setting
- Strong analytical and problem-solving skills
- Proficiency in MS Excel and WFM tools
- Good communication and stakeholder management skills
Pre-Screening Questions
1. Educational Attainment
2. Years of Experience in WFM or RTA in a BPO Setting
3. WFM Tools Used
4. Last Drawn Salary
5. Expected Salary
APPLY NOW
Send your updated resume.
Equal opportunity employer.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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