Real-Time Analyst (RTA) Lead
Job Description
Job Title: Real-Time Analyst (RTA) Lead
Vertical: UK Financial Collections
Work Setup: 100% onsite in Eton Centris, Quezon City
Work Shift: Shifting
Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience
Start Date: ASAP
Headcount: 1
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams
Pre-Screening Notes:
Highest Educational Attainment:
How many years of experience do you have as an RTA Lead in a contact center environment?
How much is your last drawn salary?
How much is your expected salary?
Are you amenable to working 100% on-site in Quezon City with a shifting schedule?
Can you start immediately?
Key Skills
1 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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