REAL-TIME ANALYST (RTA) LEAD
367 Views
2 weeks ago
Experience
2–5 Year(s)
₱
Salary
₱ 30 – 50K
p.m
Location
Quezon Calabarzon
81 candidate(s) already applied
Job Description
HIRING: REAL-TIME ANALYST (RTA) LEAD
Location: Eton Centris, Quezon City
Work Setup: 100% Onsite
⏰ Schedule: Shifting
Salary: Up to 20% hike from last drawn salary + ₱2,400 allowance
Start Date: ASAP
Headcount: 1
Requirements
- Bachelor’s Degree graduate
- 2+ years of experience managing RTA teams in a contact center environment
- Experience handling multiple queues and geographies
- Strong knowledge of:
- SLA Achievement
- Schedule Adherence
- Occupancy
- Forecast Variance
- Abandonment %
- Queue Management Accuracy
Recruitment Process
Initial Interview → SVAR → L2 Interview (MS Teams) → L3 Interview (MS Teams)
Pre-Screening Questions
Please provide the following details:
- Highest Educational Attainment
- Years of experience as an RTA Lead in a contact center environment
- Last drawn salary
- Expected salary
- Are you amenable to working 100% onsite in Quezon City on a shifting schedule?
- Can you start immediately?
Interested candidates, please complete the questionnaire here:
https://myglit.com/lateral/cref/7dc6b03c6a
Only shortlisted candidates will be contacted.
Key Skills
13 Skills
Data Analysis
Leadership
Performance Management
Stakeholder Management
intraday reporting
Workforce Management
Process Improvement
forecasting.
Real-time Management
Reporting & Analysis
Real-Time Analyst
SLA / KPI Management
Team Management, SLA Management
Role Specifications
Role
MIS Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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