Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

Gratitude Inc

225 Views

2 weeks ago

Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

2-4 Year(s)

Job Description

Key Skills

Call Center SLA Requirements International BPO RTA tool

0 candidate(s) have already applied for this Job. Apply now

Job Title: Real-Time Analyst (RTA) Lead

Vertical: UK Financial Collections

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASA

Qualifications:

- Graduate of a Bachelor's Degree

- 2+ years managing RTA teams in a contact center environment

- Experience managing multiple queues and geographies

- SLA Achievement

- Schedule Adherence

- Occupancy

- Forecast Variance

- Abandonment %

- Queue Management Accuracy

Recruitment Process:

Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

5+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

CUSTOMER SERVICE REPRESENTATIVE

Gratitude Inc

0 - 1 Year(s)

Communication Customer Service BPO Skills

₱ 25 - ₱ 30K p.m

Manila, Philippines

Details

MICROSOFT DYNAMICS 365 CRM DEVELOPER

Gratitude Inc

3 - 19 Year(s)

PostgreSQL Troubleshooting CRM solutions

₱ 65 - ₱ 150K p.m

Manila, Philippines

Details

lnventory Staff Accountant

Gratitude Inc

1 - 3 Year(s)

Accounting experience Inventory Accounting

Confidential

Manila, Philippines

Details

Senior Staff Accountant - Supervisor

Gratitude Inc

4 - 25 Year(s)

Accounting Enterprise systems ERP

₱ 60 - ₱ 65K p.m

Manila, Philippines

Details

(ACTIVE) Application Support Engineer - Microsoft Intune | Onsite in Manila (ATCP-1300139-S408054)

Gratitude Inc

5 - 7 Year(s)

Microsoft 365 SCCM Microsoft Intune

Confidential

Manila, Philippines

Details

Customer Service Representative (Call center Agent)

Gratitude Inc

0 - 1 Year(s)

Customer Service Training skills General customer service Excellent Communication, Customer Service and Empathy Skills

Confidential

Manila, Philippines

Details

Security Managed Services Practitioner - Security Penetration Testing Operations | Manila | ATCP-1444342-S425071

Gratitude Inc

2 - 5 Year(s)

Expert proficiency in Security Penetration Testing Operations. vulnerability assessment methodologies and penetration testing frameworks. security tools and technologies used for identifying and exploiting system weaknesses.

₱ 75 - ₱ 150K p.m

Manila, Philippines

Details

Voice Agent - Insurance Account - WNS Bridgetowne - Up to 26K - Onsite

WNS Global Services

1 - 10 Year(s)

BPO Voice Process BPO Operations Call centre voice

₱ 23 - ₱ 26K p.m

Manila, Philippines

Details

Account: ALM LBR-Wns Alabang

Gratitude Inc

2 - 16 Year(s)

Call Center CRM (Customer relationship Management) BPO Voice Process

₱ 35 - ₱ 40K p.m

Manila, Philippines

Details

Digital Advertising Specialist —(McKinley)

Gratitude Inc

0 - 1 Year(s)

Social Media Content Moderation Digital Advertising Content Moderation.

₱ 30 - ₱ 60K p.m

Manila, Philippines

Details