Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

Gratitude Inc

210 Views

2 weeks ago

Real-Time Analyst (RTA) Lead Vertical: UK Financial Collections

2-4 Year(s)

Job Description

Key Skills

Call Center SLA Requirements International BPO RTA tool

0 candidate(s) have already applied for this Job. Apply now

Job Title: Real-Time Analyst (RTA) Lead

Vertical: UK Financial Collections

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASA

Qualifications:

- Graduate of a Bachelor's Degree

- 2+ years managing RTA teams in a contact center environment

- Experience managing multiple queues and geographies

- SLA Achievement

- Schedule Adherence

- Occupancy

- Forecast Variance

- Abandonment %

- Queue Management Accuracy

Recruitment Process:

Initial Interview - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

5+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Senior Data Engineer - CL10

Gratitude Inc

2 - 4 Year(s)

Java Python SQL

₱ 45 - ₱ 65K p.m

Manila, Philippines

Details

USRN QA Specialist non voice

Gratitude Inc

1 - 5 Year(s)

Utilization Management USRN License QA SKILLS

₱ 55 - ₱ 60K p.m

Manila, Philippines

Details

RCM Operations Manager

Gratitude Inc

5 - 7 Year(s)

.NET WFM tools bpo

₱ 80 - ₱ 110K p.m

Manila, Philippines

Details

Workday Payroll | Hybrid Quezon City

Gratitude Inc

5 - 7 Year(s)

C# Communication Skills Workday EIB's

₱ 100 - ₱ 128K p.m

Manila, Philippines

Details

Trainer |Helpdesk Customer Support

Gratitude Inc

2 - 4 Year(s)

Technical bpo trainer trainer

₱ 30 - ₱ 35K p.m

Manila, Philippines

Details

PHRN CODERS-Hybrid setup

Gratitude Inc

2 - 6 Year(s)

coding Medical coder medical coding

₱ 50 - ₱ 54K p.m

Manila, Philippines

Details

MULTILINGUAL LANGUAGE SPECIALIST - CANTONESE

Gratitude Inc

0 - 20 Year(s)

Call Center Cantonese Fluent both Cantonese and English

₱ 52 - ₱ 130K p.m

Manila, Philippines

Details

CUSTOMER SERVICE REPRESENTATIVE(CALL CENTER AGENT)

Gratitude Inc

0 - 1 Year(s)

General customer service Customer service skills Excellent Communication, Customer Service and Empathy Skills

Confidential

Manila, Philippines

Details

Customer Service Specialist – Financial Account

Gratitude Inc

0 - 2 Year(s)

Customer Service

Confidential

Manila, Philippines

Details

CSR insurance Account -WNS Alabang site

Gratitude Inc

1 - 22 Year(s)

BPO Voice Process International Call Centre BPO Skills

₱ 20 - ₱ 23K p.m

Manila, Philippines

Details