Scheduler (Workforce Scheduler)

Gratitude Inc

245 Views

1 hour ago

Scheduler (Workforce Scheduler)

2-4 Year(s)

Manila (Makati)

Job Description

Key Skills

WFM tools BPO industry scheduler skills

1 candidate(s) have already applied for this Job. Apply now

Read to the end…

Location: Makati/Davao/Alphaland

Overview:
Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.

Key Responsibilities:
•Develop and maintain employee schedules based on forecasts
•Manage shift bids, schedule adjustments, and updates
•Ensure optimal staffing coverage while minimizing costs
•Coordinate closely with operations teams

Basic Qualifications:
•At least 1 year experience in WFM scheduling
•Intermediate to advanced Excel skills
•Knowledge of forecasting and capacity planning concepts
•Strong attention to detail and organizational skills

Pre-Screening Notes

Educational Attainment:
Years of Experience in WFM Scheduling in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:

Please ensure that you answer all the pre screening questions while sending your resume.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jane E Nwafor

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Manila, Philippines

Details