Scheduler (Workforce Scheduler)

Gratitude Inc

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1 day ago

Scheduler (Workforce Scheduler)

1-3 Year(s)

Manila

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Job Description

Key Skills

Data Analysis Microsoft Excel Reporting Workforce Management Scheduling Analyst BPO Operations Real-time Management WFM Scheduling Analyst

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Scheduler (Workforce Scheduler)

Location: Alphaland, Makati
Work Setup: Onsite
Schedule: Shifting

Job Overview

We are looking for a Workforce Scheduler responsible for creating and managing effective employee schedules based on forecasted demand and staffing requirements. The role will ensure optimal staffing coverage while supporting operational efficiency and cost management.

Key Responsibilities

Develop and maintain employee schedules based on workforce forecasts.
Manage shift bids, schedule adjustments, and schedule updates.
Ensure optimal staffing coverage while minimizing operational costs.
Coordinate closely with operations teams to address staffing requirements.
Monitor staffing needs and make necessary scheduling adjustments.
Support workforce management activities to maintain efficient operations.

Required Qualifications

At least 1 year of experience in WFM Scheduling, preferably in a BPO environment.
Intermediate to advanced Microsoft Excel skills.
Knowledge of forecasting and capacity planning concepts.
Strong attention to detail and organizational skills.
Good coordination and communication skills.
Willingness to work onsite in Alphaland, Makati.
Willingness to work on a shifting schedule.
Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Pre-Screening Questions

What is your highest educational attainment?
How many years of experience do you have in WFM Scheduling in a BPO setting?
What WFM tools/software have you used?
What is your last drawn salary?
What is your expected salary?
Are you amenable to working onsite in Alphaland, Makati?
Are you amenable to working on a shifting schedule?
Have you previously worked for Teleperformance?

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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