Senior Executive - WFM
Gratitude IncSenior Executive - WFM
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Location: Eastwood - Technoplaza 2 Cyberpark
Salary: 35K Package
Job Description
Monitor queues/skills in real-time to ensure key metrics like SL, AHT and abandon targets are met
Ensure schedules are followed and breaks are adhered to
Minimize variations between delivery and plan
Minimize leakages through system downtime, cab delays, tardiness etc.
Prepare and maintain reports showcasing Interval level performance, daily/weekly/monthly performance reports etc.
Ad-hoc reporting of metrics
Perform RCA for any misses and provide insight to all stakeholders
Adjust schedules to meet requirements on a real-time basis
Report deviations, Plan vs. Actual and its implication.
Qualifications
Graduate
Good knowledge of VBA\Macro & Power BI
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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