Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

SENIOR SERVICENOW PLATFORM ADMINISTRATOR

12 Views 2 hours ago
Experience 10–25 Year(s)
₱
Salary ₱ 128 – 131K p.m
Location Manila (Makati)
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Job Description


WE ARE HIRING! | SENIOR SERVICENOW PLATFORM ADMINISTRATOR


Location: Makati City (Hybrid)

Shift: Day Shift | 8:00 AM – 5:00 PM

Salary Package: ₱128,000 – ₱131,400

‍ Experience Required: 10 Years

Headcount: 1

Client: Chevron


Key Responsibilities:
Administer and maintain ServiceNow platforms across production and non-production environments.
Manage user access, security controls, and platform configurations.
Troubleshoot issues, monitor performance, and optimize system reliability.
Plan and execute ServiceNow platform upgrades.
Implement and maintain integrations with external systems.
Configure Single Sign-On (SSO) using SAML and OIDC.
Ensure platform security, data integrity, and compliance with best practices.
Provide technical guidance and collaborate with developers and stakeholders.


Qualifications:
10 years of relevant experience in ServiceNow administration and platform engineering.
Strong expertise in ServiceNow upgrades, performance tuning, system hardening, and integrations.
Hands-on experience with SAML, OIDC, Microsoft Entra ID, and external system integrations.
Knowledge of Java or similar object-oriented programming languages.
Familiarity with ITIL processes, Azure fundamentals, and Azure DevOps.
Strong analytical, troubleshooting, and communication skills.
SAFe Agile experience is an advantage.


Important: Candidates must highlight relevant ServiceNow projects and technical experience in their latest CV/resume.


Interested and qualified candidates? Send your updated CV now!


Key Skills

2 Skills
BPO Skills BPO Operations

Role Specifications

Role
Customer Service Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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