Job Description: Senior ServiceNow Platform Administrator

Location: Makati City, Philippines
Work Arrangement: Hybrid
Shift: Day Shift, 8:00 AM – 5:00 PM
Salary Package: ₱128,000–₱131,400 per month
Required Experience: 10 years
Headcount: 1
Employment Type: Full-time

Position Overview

We are seeking an experienced Senior ServiceNow Platform Administrator to join the IT Operations and Foundation team supporting Chevron. The successful candidate will be responsible for the administration, engineering, configuration, security, performance optimization, and maintenance of the ServiceNow platform across production and non-production environments.

This role requires strong hands-on expertise in ServiceNow platform administration, system upgrades, identity and access management, Single Sign-On (SSO), enterprise integrations, and performance tuning. The ideal candidate will ensure platform stability, security, scalability, reliability, and cost-efficiency while collaborating with developers, product teams, and business stakeholders.

Key Responsibilities

• Administer, configure, and maintain ServiceNow instances across production and non-production environments.

• Manage user accounts, groups, roles, administrative privileges, and access control lists (ACLs).

• Configure ServiceNow applications and modules to support business and operational requirements.

• Monitor platform health, troubleshoot technical issues, and ensure timely incident resolution.

• Perform advanced platform and database performance monitoring, analysis, and tuning.

• Plan, coordinate, and execute ServiceNow platform upgrades, patches, and maintenance activities.

• Implement and maintain platform security standards, system hardening measures, and data integrity controls.

• Design, implement, and support Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).

• Develop and maintain integrations between ServiceNow and enterprise systems, including Microsoft Entra ID, endpoint management platforms, security tools, and observability solutions.

• Validate technical designs, integration requirements, and data exchange mechanisms between systems.

• Provide technical guidance and configuration support to ServiceNow developers and product teams.

• Apply ServiceNow ITIL processes and best practices to improve platform reliability and service delivery.

• Identify opportunities for automation, performance improvements, cost optimization, and operational efficiency.

• Collaborate with cross-functional teams and stakeholders to implement platform enhancements and new capabilities.

• Stay current with ServiceNow features, emerging technologies, security practices, and industry trends.

Required Qualifications

• Approximately 10 years of relevant professional experience, with substantial hands-on experience in ServiceNow platform administration or engineering.

• Proven experience administering and maintaining ServiceNow instances, including upgrades, performance tuning, monitoring, and system hardening.

• Strong hands-on experience implementing SSO solutions using SAML and OpenID Connect (OIDC).

• Experience integrating ServiceNow with enterprise identity, endpoint management, security, and observability platforms.

• Demonstrated expertise in platform security, access management, technical design, and integration implementation.

• Experience with ServiceNow development, configuration, troubleshooting, and maintenance.

• Knowledge of Java or a similar object-oriented programming language.

• Understanding of data structures, algorithms, object-oriented design, and design patterns.

• Knowledge of ServiceNow ITIL processes and best practices.

• Familiarity with Microsoft Azure fundamentals and Azure DevOps.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to work independently, take ownership of technical initiatives, and collaborate effectively with stakeholders.

Preferred Qualifications

• Familiarity with the Scaled Agile Framework (SAFe).

• Experience working in enterprise IT operations, platform engineering, or IT service management environments.

• Relevant ServiceNow certifications are an advantage.

Core Competencies

• ServiceNow Platform Administration and Engineering

• Platform Security and System Hardening

• SSO Implementation: SAML and OIDC

• Enterprise System Integrations

• Performance Monitoring and Optimization

• ServiceNow Upgrades and Release Management

• Identity and Access Management

• ITIL Processes and Service Management

• Azure Fundamentals and Azure DevOps

• Technical Troubleshooting and Root Cause Analysis

• Analytical Thinking and Technical Design

• Stakeholder Communication and Collaboration

Candidate Pre-Screening Questions

1. What is your highest educational attainment?

2. How many years of hands-on experience do you have administering or engineering the ServiceNow platform?

3. On a scale of 1–10, how would you rate your expertise in implementing SSO solutions using SAML and OpenID Connect (OIDC)?

4. What is your current or last-drawn salary?

5. What is your expected salary?

6. Are you willing and able to work in a hybrid arrangement in Makati City, Philippines, on a day shift from 8:00 AM to 5:00 PM?

7. What is your current notice period, and when would you be available to join?

Important Recruitment Note

Prioritize candidates with strong, directly relevant ServiceNow administration and platform engineering experience. Ensure their latest résumé or CV clearly highlights relevant projects, including ServiceNow upgrades, platform performance optimization, system hardening, SAML/OIDC SSO implementations, and enterprise system integrations.