SITE RELIABILITY ENGINEER | HYBRID QUEZON CITY
Gratitude IncSITE RELIABILITY ENGINEER | HYBRID QUEZON CITY
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
HIRING NOW: SITE RELIABILITY ENGINEER | HYBRID QUEZON CITY
Job Title: Site Reliability Engineer
Work Setup: Hybrid - 2 Days WFH and 3 Days RTO
Location: Manila, Eton Centris, Quezon Avenue, Quezon City
Work Shift: Night Shift
Salary: ₱90,000
Start Date: ASAP
Qualifications
- Bachelor's degree in IT, Computer Science, Engineering, or related field
- 3+ years in monitoring, observability, or SRE roles with hands-on experience in Azure Monitor, App Insights KQL, and ServiceNow Event Management
- Strong knowledge in Azure Log Analytics, KQL, Telemetry, and APM implementations
- Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams. Strong written and verbal communication for standards and enablement
- 5+ years of experience with SRE role and deep understanding of monitoring and application performance management
- Knowledge of SLO platforms such as Nobl9 and experience contributing to standards and governance artifacts
- Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions
- Understanding of network architecture and security: WAN, LAN, TCP/IP, PKI
- Familiarity with ITSM processes and tools such as ServiceNow, and compliance processes
- Have AIOps vision and awareness
- Not a job hopper
- Must not be a present or former employee of Wipro
Responsibilities
- Design and define standards, patterns, and automation opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM or Synthetics tooling
- Partner with product teams to implement SLO and SLI driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most
- Engineer enterprise monitoring and event patterns by authoring and maintaining reference architectures, runbooks, and event management models from alert to event to incident with actionable alerts and incidents routing
- Contribute to Monitoring and Observability and Event Management Strategy and tooling intake and governance checkpoints and coach product teams
- Drive continuous improvement by reducing alert noise, shortening MTTR, and improving change success by embedding postmortem learnings into patterns, rules, and pipelines
Must Have Skills
- Cloud Observability: Azure Monitor, App Insights, Log Analytics KQL
- Knowledge of Grafana, Prometheus, AppDynamics, ThousandEyes
- Communication and Teaming: Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours or CoP sessions
- Technical Depth in Monitoring and Observability Stack: Hands-on in ServiceNow Event Management, Azure Monitor, KQL, and automation
- Analytical and Systems Thinking: Uses SLI, SLOs, postmortems, and CMDB context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs
Recruitment Process
1. Paper screening - endorsing profile to Operations team to identify if candidate meets the basic requirement and qualification for the position
2. L1 Interview - Interview process with Practice or Operations Team
3. L2 Interview - Optional
4. Technical assessment or Final Interview - Conducted by Customer's Operations team
Pre-Screening Questions
1. Highest Educational Attainment
2. How many years of relevant experience do you have in monitoring, observability, or SRE roles with hands-on experience in Azure Monitor, App Insights KQL, and ServiceNow Event Management
3. How many years of relevant experience do you have with SRE role and deep understanding of monitoring and application performance management
4. How much is your last drawn salary
5. How much is your salary expectation
6. Are you amenable to work Hybrid in Quezon City with a Night Shift schedule
7. When are you available to start once hired
APPLY NOW
Send your updated resume.
Equal opportunity employer.
Role
L2 Support Engineer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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