Site Reliability Engineer (SRE)

Gratitude Inc

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7 hours ago

Site Reliability Engineer (SRE)

5-8 Year(s)

Manila (Eastwood quezon city)

Job Description

Key Skills

App Dynamics Cloud services Servicenow developer IT Operations Management - Dynatrace, Grafana, Prometheus, ELF, Kibana ServiceNow experience all modules ITxm Azure Log Analytics Azure Monitor

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JOB TITLE: Site Reliability Engineer (SRE)

LOCATION: Eton Centris, Quezon Avenue, Quezon City
WORK SETUP: Hybrid – 2 Days WFH, 3 Days Onsite
WORK SHIFT: Night Shift
EMPLOYMENT TYPE: Full-Time
EXPERIENCE REQUIRED: 5+ Years
AVAILABILITY: ASAP

Role Overview

We are hiring a Site Reliability Engineer to design and define standards, patterns, and automation opportunities that elevate monitoring and reliability across platforms and applications. This role has a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling, partnering closely with product teams to implement SLO/SLI-driven operations.

Key Responsibilities

Design and define standards, patterns, and automation opportunities to elevate monitoring and reliability across platforms and applications
Partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing capabilities
Engineer enterprise monitoring and event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable routing
Contribute to Monitoring, Observability & Event Management strategy, tooling intake, and governance checkpoints; coach product teams
Drive continuous improvement by reducing alert noise, shortening MTTR, and improving change success through postmortem learnings embedded into patterns, rules, and pipelines

Qualifications

Bachelor's degree in IT, Computer Science, Engineering, or a related field
5+ years of experience in an SRE role with a deep understanding of monitoring and application performance management
3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management
Strong knowledge of Azure Log Analytics, KQL, Telemetry, and APM implementations
Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts
Knowledge of proactive monitoring using Azure Monitor services, telemetry, and synthetic transactions
Understanding of network architecture and security (WAN/LAN, TCP/IP, PKI)
Familiarity with ITSM processes and tools (e.g., ServiceNow) and compliance processes
AIOps vision and awareness
Demonstrated ability to collaborate across IT Operations, platform, cyber, network, and product teams
Strong written and verbal communication skills for standards and enablement
Stable work history (no frequent job-hopping)

Required Skills

Cloud Observability: Azure Monitor / App Insights / Log Analytics (KQL)
Grafana, Prometheus, App Dynamics, ThousandEyes
ServiceNow Event Management
Strong analytical and systems thinking (SLI/SLOs, postmortems, CMDB context)
Ability to translate complex reliability patterns into consumable standards and coach teams via office hours/CoP sessions
Azure Log Analytics
Azure Monitor
SRE
ServiceNow (or ServiceNow ITOM if available)
KQL
Grafana
IT Operations Management

Recruitment Process

Paper Screening
L1 Interview
L2 Interview (Optional)
Technical Assessment / Final Interview

Pre-Screening Questions

What is your highest educational attainment?
How many years of relevant experience do you have in monitoring/observability/SRE roles, with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management?
How many years of experience do you have in an SRE role with a deep understanding of monitoring and application performance management?
What is your current/last monthly salary?
What is your salary expectation?
Are you amenable to working hybrid in Quezon City on a night shift schedule?
When are you available to start once hired?

Role

Outside Technical Consultant

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

IT Software/Hardware

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