Gratitude Inc banner
MyGlit Jobs |  Jobs |   Spanish Bilingual in Bridgetowne Blvd, Quezon City in Mumbai & Delhi

Spanish Bilingual in Bridgetowne Blvd, Quezon City

Gratitude Inc
276 Views
2 weeks ago

Spanish Bilingual in Bridgetowne Blvd, Quezon City

2-4 Year(s)
Manila
Manila

Job Description

Key Skills

spanish Speaking

1 candidate(s) have already applied for this Job. Apply now

Job Title: Spanish Bilingual

Location: Bridgetowne Blvd, Quezon City

Work Schedule: TBA

Non-Negotiable Requirements:

• Only accepting Non-Native/Filipino applicants with 2 years of BPO Spanish language experience.



Other Qualifications:

• Grade 12/Matric/High School graduate in any field

• At least 2+ years of voice experience in bilingual (English & Spanish) customer support

• Strong verbal and written communication skills with the ability to respond appropriately to complex situations

• Familiarity with mortgage products, loan terminology, and the home buying process is advantageous

• Excellent problem-solving skills with empathy in handling challenging customer situations

• High attention to detail, particularly in data entry and documentation

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

• Flexibility to work various shifts, including evenings, weekends, and holidays

• Proficiency in CRM software and MS Office



Job Description:

• Engage with bilingual (English and Spanish) customers via voice channels to address inquiries about mortgage products, services, and account information

• Provide accurate details on mortgage options, interest rates, loan terms, and other relevant information to help customers make informed decisions

• Assist customers with navigating online platforms, setting up accounts, processing payments, and submitting documents

• Collaborate with internal teams to resolve customer issues and escalate cases as needed

• Maintain professionalism and comply with company policies and industry regulations during all interactions

• Keep detailed records of customer interactions using the company’s CRM system

• Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs

• Stay updated on industry trends, product updates, and company policies to provide the best customer experience

• Participate in ongoing training to improve product knowledge, communication skills, and customer service techniques

• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction



Application Process:

The application process is open until November. The selected candidates will undergo three rounds of interviews:




  1. Initial Interview

  2. Operations Interview

  3. Final Interview



To Apply:

Send your resume to brenda@gratitudeindia.com.



Hashtags and Keywords:

#SpanishBilingual #BPOJobs #QuezonCity #SpanishSupport #CustomerService #FilipinoApplicants #VoiceSupport #MortgageSupport #BPOCareers #SpanishSpeakingJobs #HiringNow #JobOpening #ApplyNow

Role

Spanish Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Spanish Bilingual in Bridgetowne Blvd, Quezon City in Mumbai & Delhi

Brenda Mielizu

Recruiter - Gratitude Inc

NA, kenya

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

1 - 5 Year(s)

Customer Service Communication Skills Healthcare Experience

20 - 30 Thousand p.m

Manila, Philippines

0 - 1 Year(s)

Call Centre skills Customer Care customer support

10 - 30 Thousand p.m

Manila (Pasig), Philippines

1 - 2 Year(s)

BPO Finance

Confidential

Manila, Philippines

0 - 1 Year(s)

Customer Service Customer Care customer support

Confidential

Manila (Cubao Quezon City), Philippines

0 - 1 Year(s)

Customer Relations Customer Service customer success

Confidential

Manila (Pioneer), Philippines

0 - 1 Year(s)

Information technology Technical support customer support

Confidential

Manila (Cubao Quezon City), Philippines

0 - 1 Year(s)

Call Center Call Centre skills BPO Call center

20 - 30 Thousand p.m

Manila (Makati), Philippines

5 - 8 Year(s)

Sales Manager BPO Skills

80 - 130 Thousand p.m

Manila, Philippines

0 - 3 Year(s)

Technical Support Technical support

20 - 30 Thousand p.m

Manila (Cubao Quezon City), Philippines

0 - 1 Year(s)

Customer Care BPO Call center customer support

15 - 30 Thousand p.m

Manila, Philippines