SQL Technical Support – Voice

Gratitude Inc

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2 days ago

SQL Technical Support – Voice

2-3 Year(s)

₱ 31 - ₱ 60K p.m

Manila (Taguig)

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Job Description

Key Skills

Technical Support good communication skills

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Job Title: SQL Technical Support – Voice

LOB: Trust and Safety
Location: McKinley, Taguig (Onsite)
Work Schedule: Shifting

Salary: ₱31,000 - ₱60,000

Job Description

We are hiring a SQL Technical Support – Voice professional to provide technical assistance and troubleshoot customer issues related to SQL, SaaS platforms, and digital advertising solutions. The ideal candidate should have experience in technical support, SQL, and digital ads, with strong communication and problem-solving skills.

Key Responsibilities

Handle customer concerns related to SQL and technical support.
Troubleshoot technical issues and provide timely resolutions.
Analyze customer queries and recommend appropriate solutions.
Document cases, updates, and resolutions accurately.
Coordinate with internal teams for issue escalation and resolution.
Maintain service quality standards and meet performance targets.

Qualifications

High School, Senior High School, or College Graduate.
Minimum 6 months of BPO/call center experience.
At least 2 years of SQL experience or SaaS background.
At least 1 year of digital ads experience.
Basic API knowledge is preferred.
Technical support experience or an IT-related educational background is an advantage.
Good English communication skills.
Willing to work onsite in McKinley, Taguig.
Willing to work on a shifting schedule.

Preferred Profile

CSR or TSR experience.
Strong SQL and basic API knowledge.
Experience with digital advertising platforms.
Technical support background.
Basic understanding of databases.
Immediate joiners are preferred.

Recruitment Process

Initial Screening
Assessment
Hiring Manager Interview
Final Interview

Questionnaire Link

Apply here: https://myglit.com/lateral/cref/d18522a7a3

Important Note: Filling out the above questionnaire is mandatory. Applications will only be processed after the form has been completed.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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