Job Description: Technical Writer

Job Title: Technical Writer
Work Setup: Hybrid – Multisite
Locations: Taguig City, Metro Manila; Cebu City, Cebu; Clark, Pampanga; and Davao City, Philippines
Work Schedule: Flexible shifting schedule based on business requirements, including weekends, night shifts, and holidays
Salary Package: ₱52,000–₱73,000 per month
Start Date: ASAP
Headcount: 1

Job Summary

We are looking for an experienced Technical Writer to create, maintain, and improve clear, accurate, and user-friendly technical documentation for IT software and technology solutions. The ideal candidate will have strong technical writing skills, experience with API documentation tools, and the ability to translate complex technical information into content that is easy for technical and non-technical audiences to understand.

Experience in US healthcare, SaaS, cloud-based products, and Agile/Scrum environments will be an advantage.

Key Responsibilities

• Create, review, and maintain technical documentation for IT software, applications, and systems.

• Develop API documentation, technical guides, user manuals, and product documentation.

• Translate complex technical concepts into clear, structured, and easy-to-understand content.

• Collaborate with software developers, engineers, product managers, and other stakeholders to gather technical information.

• Ensure documentation is accurate, consistent, up to date, and aligned with established standards.

• Document software features, system processes, workflows, and product updates.

• Maintain and organize documentation using relevant technical writing tools and knowledge management systems.

• Support documentation requirements for SaaS and cloud-based products.

• Apply UX writing principles to improve content clarity and user experience.

• Participate in Agile/Scrum activities and coordinate documentation updates throughout the development lifecycle.

Required Qualifications

• Bachelor's degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field.

• 3–5 years of experience in IT Technical Writing.

• Knowledge of API documentation tools and documentation practices.

• Familiarity with IT software and tools used for technical writing.

• Strong written communication, editing, and proofreading skills.

• Ability to understand technical concepts and communicate them effectively.

• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience in the US healthcare industry.

• Experience documenting SaaS or cloud-based products.

• Familiarity with Agile/Scrum methodologies.

• Understanding of UX writing principles.

• Experience with knowledge management systems.

• Relevant certifications are an advantage:

  • Certified Professional Technical Communicator (CPTC).

  • ICAgile Certified Professional (ICP).

Work Arrangement

• Hybrid work setup.

• Available work locations: Taguig, Cebu, Clark/Pampanga, and Davao City.

• Candidates must be flexible to work shifting schedules based on business requirements, including weekends, night shifts, and holidays.

Recruitment Process

1. Candidate Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Candidate Screening Questions

1. What is your highest educational attainment?

2. How many years of experience do you have in IT Technical Writing?

3. How many years of experience do you have in the US healthcare industry?

4. What is your last drawn salary?

5. What are your salary expectations?

6. Which work location do you prefer: Taguig, Cebu, Clark/Pampanga, or Davao City?

7. Are you amenable to a hybrid work setup and flexible shifting schedules, including weekends, night shifts, and holidays?

8. Can you start immediately once selected?