Telco Customer Service Representative
Gratitude IncTelco Customer Service Representative
Job Description
Key Skills
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We are expanding our customer service operations and are actively hiring Customer Service Representatives for our Telecommunications Account. This role is designed for individuals who are passionate about helping customers and providing exceptional service experiences.
As part of our customer support team, you will assist customers with inquiries regarding telecommunications products, account management, billing concerns, technical issues, and service activation requests.
Duties and Responsibilities:
• Handle customer interactions professionally and efficiently.
• Investigate and resolve customer concerns.
• Educate customers regarding available products and services.
• Document all customer interactions accurately.
• Meet established quality and productivity standards.
• Contribute to customer retention and satisfaction initiatives.
Minimum Qualifications:
• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good communication and comprehension skills.
• Basic computer literacy.
• Strong customer service orientation.
• Willingness to work in a shifting schedule environment.
Employee Benefits:
• Competitive salary package.
• Attendance and performance incentives.
• Paid training.
• Healthcare benefits.
• Career growth opportunities.
Build a meaningful career in customer service and become part of a team committed to excellence.
Role
Customer Care Officer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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