Top bpo company hiring Multilingual Service Desk Agent (German) with good offer. Apply now!

Gratitude Inc

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1 week ago

Top bpo company hiring Multilingual Service Desk Agent (German) with good offer. Apply now!

2-20 Year(s)

80 - 90 Thousand p.m

Manila (Makati, Taguig)

Job Description

Key Skills

Service Desk Service Desk Operations Multilingual

4 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Job Title: Multilingual Service Desk Agent (German)

Category: Service Desk / End User Services

Main location: Philippines, Metropolitan Manila, Taguig (Onsite)

Salary: PHP 80,000 - 90,000

Employment Type: Full Time

Multilingual Service Desk Agent (German)

Position Description

Qualifications and Job Description

• Level 1 Service Desk Analyst with previous Service Desk or IT support experience.

• Excellent customer and technical skills with proven track record

• Attention to ticket handling and quality

• Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, chat, and ticket portal case tracking system professionally and with speed, accuracy and proficiency.

• Produce high-quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed-upon procedures.

• Develop a comprehensive understanding and mastery of all tools.

• Remain updated on products, policy, procedure and other important operational issues.

• Perform other duties as assigned.

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Follow agreed escalation procedures.

• Assists Service Desk Specialist in processing non-complex work orders, service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager

• Maintain quality standards in accordance with agreed metrics.

• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.

Educational Requirements

• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/ College Degree in any field

Experience

• Previous Service Desk or IT support experience

Knowledge and Skills

• Good written and verbal communication skills in the German language

• Good computer and IT technical skills

• Solid analytical and problem-solving skills

• Good process mapping ability

• Proactive, service-minded, and able to multi-task

• Good interpersonal skills

• Background in IT or Service desk

Others

• Willing to work in shifts

• Able to work well in a high pressure environment

• Flexible and able to adapt to changes quickly and think conceptually

Role

Billing Agent

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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