Trainer- Mortgage & Insurance Program

Job Title: Trainer

Account/Category/Campaign: Mortgage and Insurance Background

Employment: Probationary

Work Setup: On-site in Rockwell

Shift: Night Shift

Salary: Max. of 50,000.00 basic salary

Target Start Date: ASAP


Rehire Policy: Former employees of Teleperformance (TP), PSG Global, Majorel, and Aegis are not eligible for rehire, whether directly or through a third-party agency.

Required Experience

- Minimum 3–5 years of Training experience in a BPO/Contact Center environment.
- At least 2 years of hands-on experience supporting Mortgage Servicing, Mortgage Insurance, Property Insurance, Escrow, Loss Draft, Claims, or Loan Administration programs.
- Prior experience handling US-based financial services clients is preferred.
- Experience in new hire training, nesting, upskilling, refreshers, and performance improvement initiatives.

Preferred Domain Knowledge

Candidate should have working knowledge of:

- Mortgage lifecycle and servicing processes.
- Escrow management.
- Hazard/Homeowner’s Insurance.
- Flood Insurance.
- Mortgage Insurance (MI).
- Loss Draft and Claims processing.
- Force-Placed Insurance.
- Loan onboarding and servicing.
- Customer contact handling for mortgage and insurance inquiries.
- Regulatory and compliance requirements related to mortgage servicing.

Core Training Competencies

- Training Needs Analysis (TNA).
- Curriculum and content development.
- Facilitation and classroom management.
- Adult learning principles.
- Coaching and feedback delivery.
- Stakeholder management.
- Reporting and training effectiveness measurement.
- Knowledge assessments and certification process management.