Trainer (Trainer)

Gratitude Inc

15 Views

10 hours ago

Trainer (Trainer)

2-5 Year(s)

40 - 45 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

BPO Call center coaching skills Bachelor degree UK Banking Industry

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Job title: Trainer
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 48,000 basic + 2400 allowance depending on experience
*Joining Bonus of 40K
Start date: 30-Mar
Headcount: 1

Qualifications:
• Bachelor’s Degree
• 2-4 years’ work experience in US/UK collections, banking operations, and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to UK banking or collections experience in other verticals
• Preferred with collections experience in motor finance experience
• Not a job hopper

Key Skills:
• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.

Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.

Role

Training & Development

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Human Resources

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